The Costa Mesa Sanitary District developed a program for analyzing organizational performance and collaboration towards continuous improvement in an open and transparent manner. We call it PERFORMANCE MEASUREMENT.
The Performance Measurement Program uses existing internal and external data sources to evaluate, analyze and determine how District services, programs and processes can be improved to achieve “Organizational Excellence.” The District focuses on six key service attributes to fulfill its objective of achieving ORGANIZATIONAL EXCELLENCE.
PERFORMANCE MANAGEMENT TEAM
A Performance Management Team, consisting of the General Manager, Finance Manager, District Clerk/Public Information Officer, Wastewater Maintenance Superintendent, Administrative Services Manager, Management Analyst II (community outreach) and Management Analyst I (solid waste) is responsible for gathering and analyzing performance data and making suggestions for performance improvements to achieve the desired outcome and public purpose on a quarterly basis.
Program Establishing Staff Reports
2019 Citizen Survey
Board of Directors
This presentation was given to the Board of Directors on November 26, 2018:
Performance Measurement PowerPoint
Administrative Regulations No. 70.00
AR No. 70.00